17:I[832,["6669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-8b9fded166c9e5ec.js"],"default"] 19:I[5878,["6669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-8b9fded166c9e5ec.js"],"Image"] 18:T5b6,

as a Trainer you will ensure the effective training and development of moderation teams, fostering high performance and adapting to evolving policies.

Key skills and experienc

Proficient English (at least C1 level)
Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely
Bachelor's degree in any related field
At least 1-year experience in training within the BPO industry
Training and coaching skill experience is a plus
Proficient in Microsoft Office (Outlook, Word, Excel, – PowerPoint) and Internet applications
Ability to communicate clearly and concisely, both orally and in writing
Knowledge of people's learning patterns to design programs with excellent efficiency
Able to work on shifts, weekends, and public holidays

.Responsibilit

Conceptualize training materials based on data and research
Create training strategies, initiatives, and materials
Test and review created materials
Maintain a database of all training materials
Instruct employee training and onboarding
Review employee performance and learning
Conduct training classes on policy/product
Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues