Company Description

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

Supervise banquet operations before, during, and after events
Lead, brief, coach, and motivate the banquet team
Ensure seamless execution of meetings, weddings, conferences, and social events
Coordinate event setups, room layouts, table arrangements, equipment, and service requirements
Ensure all events are delivered in line with Novotel service standards
Coordinate closely with Culinary, Events, Stewarding, and other hotel departments
Monitor food and beverage service, presentation, timing, and quality
Welcome guests and respond promptly to requests, concerns, and special requirements
Conduct pre-event briefings and communicate event details, VIP requirements, and special arrangements
Monitor team grooming, service etiquette, cleanliness, and professional standards
Coach and develop team members through on-the-job training and constructive feedback
Monitor banquet equipment and inventory and report shortages, damages, or maintenance requirements
Ensure compliance with food safety, hygiene, health, and safety standards

Qualifications

Diploma or degree in Hospitality Management, Hotel Management, or a related field
Minimum 2–3 years of supervisory experience in banquet operations, preferably within a 5 star hotel
Strong knowledge of banquet service, event operations, and food and beverage standards
Proven ability to lead, coach, and motivate a diverse team
Excellent communication, interpersonal, and organizational skills
Strong guest service orientation with a keen eye for detail
Ability to manage multiple events and priorities in a fast-paced environment
Good knowledge of food safety, hygiene, and health and safety standards

Banquet Supervisor