Key Responsibilities :

Operations & Facility Management

Oversee daily club operations and ensure courts, booking systems, and facilities function optimally.
Maintain cleanliness, safety, and upkeep of all areas.
Coordinate maintenance, repairs, and inventory.
Enforce TPC's Standard Operating Procedures (SOPs).
Identify operational inefficiencies and implement improvements to increase productivity and streamline workflows

Customer Experience

Deliver premium guest experiences aligned with brand values.
Supervise front desk and customer service teams.
Handle guest feedback and manage VIP relations.
Support local events and community activities.
Handle customer inquiries, feedback, complaints, and conflict resolution professionally and in a timely manner
Coordinate tournaments, leagues, social events, coaching programs, and community activities to increase member engagement and club visibility

Financial & Administrative Oversight

Manage daily sales, POS reports, and cash flow.
Monitor booking and membership revenue targets.
Prepare weekly and monthly operational reports.
Control OPEX and spending within approved budgets.
Support cost control initiatives including labor efficiency, inventory usage, and operational supplies

Team Management

Recruit, onboard, train, supervise, and evaluate operational staff performance
Supervise coaches schedules, lesson bookings, attendance, discipline, and daily operational responsibilities
Maintain high morale, professionalism, and performance.
Conduct regular staff meetings, training sessions, and performance evaluations
Monitor and control manpower efficiency to ensure optimal staff productivity and operational effectiveness.

Sales, Marketing & Events

Drive membership sales and court utilization.
Support marketing campaigns, tournaments, and sponsorship activations.
Track KPIs for membership growth, coaching sessions, and event participation.
Coordinate tournaments, events, leagues, and club activities to drive engagement and community growth

Reporting & Coordination

Qualifications :

Bachelor's Degree in Business, Hospitality, Sports Management, or related field.
Minimum 3–5 years of management experience in sports clubs, gyms, hotels, or F&B operations.
Experience in sports club or lifestyle hospitality environment preferred.
Knowledge of padel, tennis, or racket sports is a strong advantage.
Strong leadership and communication skills — able to manage diverse teams.
Excellent organizational, multitasking, and problem-solving abilities.
Customer-centric mindset with a high standard for guest satisfaction.
Financial literacy: budgeting, cost control, and reporting skills.
Tech-savvy: experience with POS, booking systems, and digital tools.
Fluent in English and Bahasa Indonesia.

Assistant Club Manager Padel