Key Responsibilities

Develop and implement learning and development programs for retail and head office employees, with a primary focus on Fashion Retail and Store Operations.
Conduct Training Needs Analysis (TNA) to identify capability gaps across store operations, sales, customer service, product knowledge, leadership, and other key competencies.
Work closely with Store Operations, Retail Management, HRBP, and Brand teams to ensure learning programs are aligned with business requirements.
Develop learning materials, training modules, facilitator guides, assessments, and other learning tools.Monitor and evaluate training effectiveness using appropriate learning and business performance indicators.
Analyze training results and provide recommendations for continuous improvement.
Establish learning standards and ensure consistent implementation of training programs across stores.
Conduct regular store visits to observe operational practices and identify learning and capability gaps.
Translate operational challenges and business requirements into practical and measurable learning solutions.

Qualifications

Bachelor's degree in Fashion, Business Management, Retail Management, Human Resources, Education, Communication, or a related field.
Minimum 4–6 years of experience in Learning & Development, Retail Training, Store Operations, or a related function.
Strong knowledge and understanding of the Fashion Retail industry is required.
Strong understanding of retail store operations, including sales processes, customer experience, store SOP, merchandising, inventory, and store performance.
Previous experience working with fashion retail brands or multi-store retail operations is highly preferred.
Experience in designing and delivering training programs for retail/store employees.
Strong facilitation, presentation, and communication skills.
Fluent English communication skills, both written and spoken, are mandatory.
Strong stakeholder management and interpersonal skills.
Analytical, proactive, adaptable, and business-oriented.
Willingness to conduct regular store visits and work closely with operational teams.

Learning Development Assistant Manager