Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will oversee the planning and execution of all banquet events, ensuring every detail is perfect. You will work closely with guests to understand their vision and bring it to life with precision and flair. As a Banquet Operations Manager, you're not just a master of event orchestration – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day:

Event Execution: Oversee the planning, setup, and delivery of banquet events to ensure flawless execution.
Team Leadership: Manage and inspire banquet staff, promoting a positive and high-performing team environment.
Client Coordination: Liaise with clients to understand their needs and exceed event expectations.
Service Standards: Ensure banquet areas meet high standards of service, cleanliness, and presentation.
Cost & Inventory Control: Monitor event costs, manage budgets, and maintain adequate inventory and supplies.
Interdepartmental Collaboration: Work closely with other departments to ensure smooth and coordinated event operations.
Issue Resolution: Quickly address and resolve any issues during events to uphold guest satisfaction.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In Addition, This Role Requires The Following Minimum Qualifications

High school graduate with strong communication skills, both written and verbal
Manager: Minimum 3 years in banquet/event management, preferably in hospitality
Assistant Manager: Minimum 1 year in a managerial role or 3 years as a supervisor
Strong leadership and team management
Excellent customer service and communication
Event planning and budget control expertise, with attention to detail and problem-solving ability
Knowledge of safety protocols and hospitality standards

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.