About the Role

The Property Manager is responsible for overseeing day-to-day property operations to ensure smooth building management, high service standards, and excellent tenant experience. This role leads on-ground execution across housekeeping, facility readiness, and operational compliance while acting as the main person in charge of several properties at site level.

The ideal candidate combines strong operational discipline, team supervision capability, and hands-on problem solving with a hospitality-minded approach to resident service.

Key Responsibilities

1. Property & Building Operations Management

Oversee daily operations of assigned property/properties, ensuring cleanliness, functionality, safety, and readiness standards are maintained.
Monitor building condition and ensure preventive and corrective maintenance activities are executed properly.
Conduct regular property inspections covering rooms, common areas, facilities, and building systems.
Ensure compliance with operational SOPs, safety standards, and property regulations.

2. Housekeeping & On-Ground Team Supervision

Supervise housekeeping staff and other on-site support teams to ensure cleanliness, service quality and productivity.
Manage scheduling, task allocation, attendance monitoring, and day-to-day performance of on-ground teams.
Conduct routine quality checks on room cleanliness standards, and public area upkeep & cleanliness.
Coach and guide site teams to maintain consistent service standards.
Support manpower planning and escalation of staffing needs when required.

3. Asset Care & Inventory Control

Monitor inventory of housekeeping supplies, linens, amenities, and operational materials.
Support security process and ensure proper use of company assets.
Report damages, unusual incidents, and asset risks proactively.

4. Operational Performance & Reporting

Track property operational performance metrics such as cleanliness scores, issue resolution, and service levels.
Prepare routine operational reports and escalate risks/issues as needed.
Support implementation of process improvements to improve efficiency and tenant satisfaction.
Collaborate cross-functionally with maintenance, customer experience, and tenant relation operations teams.

Qualifications

Bachelor's degree or Diploma in Hospitality, Property Management, Facilities Management, Operations, or related field.
3–5+ years of experience in property operations, hospitality operations, facilities management, or building management.
Experience supervising housekeeping or on-ground operational teams.
Strong understanding of building operations, service standards, and facility upkeep.
Hands-on, detail-oriented, and comfortable working in a fast-paced operational environment.
Strong problem-solving, team leadership, and stakeholder coordination skills.
Willingness to work mobile and manage shift-based or operational schedules when needed.

Property Manager (Malang & Surabaya)