Purpose of Job

To deliver daily operational excellence with discipline, warmth, and precision.
The GM ensures Waterbom operates safely, smoothly, and joyfully—protecting guest satisfaction, staff morale, and the essence of the Waterbom experience

Oversees:

Guest services, Operations, Engineering, Lifeguards, F&B, Retail, Safety & Security, Housekeeping, Landscaping.

Main Duties and Responsibilities

KEY RESPONSIBILITIES:

Daily Operational Leadership

System Execution & Discipline

Co-Leadership in Safety & Compliance

People Leadership & Internal Growth Promotion

Service Quality & Guest Experience

Minor Projects & On Time Execution

Oversee small operational projects, including counters, shading, upgrades, signage, and storage.
Ensure projects are delivered on time, within budget, and with Waterbom quality.
Coordinate with Engineering, Procurement, and Maintenance teams.

Manpower Planning & Scheduling

Sustainability on the Ground

Execute sustainability SOP;s daily (waste sorting, water efficiency, no waste culture).
Ensure staff understand and participate in environmental practices.

Communication & Coordination

Maintain clear communication with the COO and departmental heads.
Align daily operations with HR, Engineering, Marketing, Safety & Security, and F&B.
Ensure departments work cohesively toward shared objectives.

General Manager Operations