What you will do

Monitor and orchestrate cluster fulfillment of performance across service level, productivity, capacity, and operational cost.
Analyze the gap between current performance and business targets, identify key issues, and drive improvement actions with relevant stakeholders.
Bridge commercial demand with fulfillment capability by working closely with Commercial, Stock Management, and Fulfillment Operation teams.
Monitor business dynamics within the cluster and translate changes in demand, customer behavior, and commercial priorities into appropriate fulfillment actions.
Define and monitor fulfillment of service standards (OTIFQ) across different channels within the cluster.
Identify opportunities to improve cost efficiency, including manpower, supply, and third-party operational costs.
Lead cluster fulfillment improvement initiatives and innovation pilots to improve service, productivity, and scalability.
Facilitate cross-functional discussions to resolve capacity gaps and operational issues.
Develop data-driven insights and recommendations to support fulfillment and business decisions.

What you will need

Bachelor's degree in Logistics, Supply Chain, Industrial Engineering, or a related field.
3–5 years of experience in logistics, supply chain, fulfillment, operations, or business operations.
Strong analytical and problem-solving skills, with the ability to translate data into actionable business decisions.
Good understanding of fulfillment, distribution, inventory, and operational processes.
Strong ability to manage and analyze operational KPIs, service levels, productivity, and cost performance.
Excellent communication, stakeholder management, and cross-functional collaboration skills.
Comfortable working in a fast-paced, dynamic, and highly operational environment, including regular field visits.
Strong ownership, execution capability, and ability to drive initiatives across multiple stakeholders.
Willing to be placed all over Indonesia

Business Fulfillment Lead