Job Description

Lead Operations preparation and execution for OJK and other regulatory or external audits across KYC, Customer Service, Collections, and other relevant functions.
Coordinate Operations and Compliance to ensure accurate, consistent, transparent, and evidence-based responses to regulatory requests.
Ensure audit materials are complete and properly organized, and coordinate audit logistics with HR and other relevant teams.
Manage funder requirements, including monthly and ad hoc QA sampling, edge-case reviews, and escalated customer cases across Operations functions.
Work with Compliance to assess the operational impact of new or amended regulatory requirements and coordinate implementation across relevant Operations teams.
Identify control gaps, recurring issues, and process weaknesses, and drive improvements across operational processes, documentation, controls, QA, and response workflows.
Analyze audit, QA, funder, complaint, and operational data while maintaining effective communication with regulators, funders, Compliance, and Operations stakeholders.

Requirements

Bachelor's degree in Communications, Public Relations, Business Administration, Operations Management, or a related field.
Relevant experience of 2-5 years in operations or project management.
Experience in financial services, fintech, lending, credit operations, or external stakeholder management, with an understanding of regulatory requirements and audit or external partner processes.
Strong ownership mindset with the ability to independently manage initiatives from preparation through execution and follow-up.
Proven ability to communicate with and manage stakeholders across Operations, Compliance, external funders, auditors, and regulators.
Strong analytical, problem-solving, organizational, and project-management skills, with attention to detail and the ability to manage priorities and work effectively under pressure.Proactive in identifying process gaps and driving continuous improvements.
Practical knowledge of AI/ML concepts, with the ability to proactively identify and implement AI and automation opportunities to improve operational processes.
Professional fluency in English and Bahasa Indonesia is preferred.

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