FIND YOUR BETTER AT AIA

We don't simply believe in being The Best. We believe in better - because there's no limit to how far better can take us.

We believe in empowering every one of our people to find their better - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About The Role

To develop and maintain relationship with providers with objective to provide the best-in-class service & capability for AIA & its customers

Providers Management

Develop and maintain cooperation with providers (hospitals, clinics, dentist, pharmacies, optics, etc).
Develop AIA Platinum Providers with the agreed criteria & qualifications.
Review PKS, SKS and addendum on the request from the provider or company.
Provide best customer journey (experience) when dealing service with the providers, including the target SLA of LOG (admission & discharge).
Prepare regular report e.g monthly top 10 providers in term of payment, utilization, etc
Holding regular performance dialogue meeting
Holding gathering event and joint promotion with the appointed / selected providers

Settlement and Complain Handling

Ensure all complaints can address in timely manner

Minimum Job Requirements

Education and experience:

Bachelor's degree with good knowledge in Insurance principal and medical
Experience – 3 years minimum

Specific Skills

Have a good knowledge in system, claim process at TPA, Insurance Principal and AIA policy provision
Able to work under pressure, good leadership, good communication
Good leadership and decision-making skill

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.