Service Delivery Manager – Data Centre (Colocation & Connectivity)

Location: Batam, Indonesia (on-site)

We're partnering with a fast-growing data centre operator expanding its campus in Southeast Asia. They're looking for a Service Delivery Manager to own end-to-end delivery of colocation and connectivity solutions—from contract signature through to customer handover and post-RFS support.

This is a customer-facing, technically grounded role ideal for someone with strong data centre fit-out/project delivery experience who enjoys working across operations, engineering, and client teams.

Key Responsibilities

Own delivery of data hall and MMR projects from contract signature to RFS and customer acceptance.
Act as the main point of contact for new customers during onboarding and delivery.
Plan and allocate data hall space, racks, cages, and suites based on customer needs.
Manage power and liquid-cooling provisioning down to rack level.
Coordinate fit-out works: containments, BMS, fire suppression, structured cabling, security access, and related systems.
Work closely with DC Operations, Network/Connectivity, Security, Project teams, and external vendors/contractors.
Support customer expansions (additional racks, cages, suites, MMR, data hall).
Keep accurate records of MMR utilization, patch panels, and cabling inventory.
Ensure smooth handover of accounts from delivery to operations once services are live.
Manage escalations related to delivery delays or technical issues.
Support SLA discussions with customers and internal teams (Legal, Ops, Projects).
Lead quality inspections, commissioning, FAT/SAT, and installation sign-offs.
Run lessons-learned sessions to improve delivery processes.
Align delivery with customer design standards, security requirements, and SLAs.
Prepare data hall turnover documentation (as-builts, OMM, warranties, training).
Coordinate with end-user technical teams and provide progress reporting.
Support change management and troubleshooting during operations as needed.

Required Qualifications & Experience

4+ years of experience in data centre server delivery, fit-out, or related project delivery roles.
Solid technical knowledge across data centre electrical, mechanical, HVAC, liquid cooling, and connectivity systems.
Proven project management and multi-stakeholder coordination skills.
Strong communication and customer management abilities.
Comfortable working independently and coordinating across internal and external teams.
Effective in negotiation, escalation handling, and managing timeline slippages or changing requirements.
Highly flexible, forward-thinking, and motivated by a dynamic, fast-paced environment.