The Padel Club Manager is responsible for the overall daily operations, performance, and development of the padel club. This role ensures smooth facility management, high-quality member experience, strong community engagement, and achievement of business targets. The position oversees both operational and commercial aspects of the club, including coaching programs, events, memberships, and staff coordination.

Job Description :

Oversee day-to-day operations of the padel club to ensure smooth and efficient running.
Manage facility usage, court scheduling, and member bookings.
Ensure high standards of customer service and member satisfaction.
Lead, supervise, and coordinate all club staff (coaches, front office, operations team).
Develop and implement membership growth strategies and retention programs.
Organize tournaments, social events, and community activities to increase engagement.
Monitor club revenue streams including memberships, court rentals, coaching, and events.
Control operational costs and ensure efficient budget utilization.
Coordinate maintenance of facilities, equipment, and club infrastructure.
Handle customer feedback, complaints, and service improvements.
Work closely with management on business development and strategic planning.
Ensure compliance with company policies and safety standards.
Support marketing initiatives to promote the club and attract new members.
Prepare operational and performance reports for management.

Requirments:

Minimum 2–4 years of experience in club management, sports facility, hospitality, or similar environment.
Strong leadership and people management skills.
Good understanding of sports operations, preferably racket sports (padel, tennis, etc.).
Excellent communication and interpersonal skills.
Strong organizational and problem-solving abilities.
Commercial mindset with ability to drive revenue and memberships.
Ability to work in a fast-paced and dynamic environment.
Proficient in English and Bahasa Indonesia.
Passion for sports, fitness, and community building.
Willing to be relocated to Medan