PT Jalin Pembayaran Nusantara is looking for a Fraud Monitoring Agent to join our team on a contract-based basis.

Key Responsibilities

Monitor payment transactions and identify suspicious, unusual, or potentially fraudulent activities.
Conduct real-time and/or periodic transaction monitoring based on established fraud detection rules, alerts, and monitoring parameters.
Analyze transaction patterns, customer behavior, and relevant data to identify potential fraud indicators.
Perform initial investigation and assessment of fraud alerts and escalate potential fraud cases to the relevant team.
Conduct follow-up analysis on suspicious transactions and support the fraud investigation process.
Document monitoring results, investigation findings, and case handling accurately and comprehensively.
Prepare periodic reports related to fraud monitoring activities, identified cases, and emerging fraud patterns.
Support the review and improvement of fraud monitoring rules, scenarios, thresholds, and detection mechanisms.
Coordinate with relevant internal teams in handling suspected fraudulent transactions and minimizing potential losses.
Maintain confidentiality and security of transaction and customer-related information.
Perform other fraud monitoring and investigation activities as assigned.

Requirements

Minimum Diploma (D3) or Bachelor's Degree (S1) in Information Technology, Computer Science, Accounting, Finance, Statistics, Mathematics, or other relevant fields.
Minimum 1–2 years of experience in fraud monitoring, transaction monitoring, fraud investigation, payment operations, banking operations, fintech, or a related field.
Have a good understanding of fraud typologies, suspicious transaction patterns, and fraud detection indicators, particularly in the payment or financial services industry.
Strong analytical and critical thinking skills with the ability to identify unusual patterns and potential risks.
Able to analyze transaction data and conduct basic investigation based on available information.
Proficient in Microsoft Excel and comfortable working with large volumes of transaction data.
Experience using fraud monitoring systems, transaction monitoring tools, case management systems, or other relevant monitoring platforms is an advantage.
Detail-oriented, highly observant, and able to work accurately under pressure.
Able to work independently as well as collaboratively with cross-functional teams.
Willing to work in a shift-based environment, including weekends and public holidays, if required.
Willing to be placed under a contract-based employment arrangement.

If you are analytical, detail-oriented, and passionate about preventing financial fraud in the payment industry, we would love to hear from you.

Apply now and join PT Jalin Pembayaran Nusantara!