Your responsibilities include:

Handle customer inquiries through Email, Phone, WhatsApp, and other communication channels.
Assist customers with shipment tracking, delivery updates, delays, lost or damaged packages, and other logistics-related concerns.
Investigate customer cases using internal systems and determine appropriate solutions according to company procedures.
Process shipping claims, re-delivery requests, and other post-delivery support.
Maintain accurate records of every customer interaction and update case information in the internal system.
Deliver professional, courteous, and solution-oriented customer service.
Escalate complex or unresolved cases to the relevant internal teams when necessary.
Achieve established quality, productivity, and service performance targets.
Participate in training sessions, team briefings, coaching, and quality improvement activities.

Requirements

Diploma (D3) or Bachelor's Degree (S1) in any discipline.
Fresh graduates are encouraged to apply.
Previous experience in Customer Service, BPO, Logistics, E-commerce, or similar industries is an advantage but not mandatory.
English proficiency at C1/C2 (reading, writing, listening, and speaking). Language skills will be evaluated during the recruitment process.
Confident communicating professionally in English.
Strong attention to detail with analytical and problem-solving abilities.
Comfortable working in a dynamic, fast-paced environment.
Minimum typing speed of 50 WPM.
Able to work under pressure and adapt to rotational shift schedules.
Willing to work onsite (WFO) at TPID Yogyakarta.
Open to relocating if currently residing outside Yogyakarta.
Available to work rotating shifts, weekends, and public holidays as required.
Able to join by IMMEDIATELY.

Benefits

Competitive basic salary above Yogyakarta UMR.
Monthly performance incentives and project allowance.
Shift allowance based on assigned working schedule.
Overtime compensation (where applicable).
Additional pay for working on public holidays.
BPJS Kesehatan and BPJS Ketenagakerjaan.
Clear internal career development opportunities.
Comprehensive onboarding, training, and continuous learning programs.
Opportunity to support an international logistics project and gain global customer service experience.

Why Join Our Team

Develop your career in an international customer service environment.
Gain hands-on experience supporting global logistics operations.
Receive structured training and ongoing support from experienced professionals.
Build valuable English communication and customer service skills while working with a collaborative team.
A great career opportunity for fresh graduates and professionals looking to grow in the BPO and customer service industry.

Experienced Customer Service English (Night Shift)