Key Responsibilities

Develop new policies, Standard Operating Procedures (SOP), and Work Instructions (WI) to support operational governance and compliance.
Review, update, and revise existing SOP/Policy/WI documents to ensure alignment with current business processes and regulatory requirements.
Monitor the implementation and compliance of released SOP/Policy/WI across all relevant business units.
Identify, design, and drive internal operational improvement initiatives with measurable business impact.
Collaborate cross-functionally with process owners to validate, finalize, and socialize documentation changes.
Facilitate workshops and alignment sessions to ensure buy-in and understanding of new or revised standards.
Maintain a document control system to track policy versions, review schedules, and implementation status.
Analyze existing business processes to identify inefficiencies and recommend improvements.
Ensure that process improvements are operationally adopted, not merely documented.
Champion a culture of continuous improvement and operational excellence across the organization.

Required Qualifications

Bachelor's degree in Business Management, Industrial Engineering or a related field.
Minimum of 3 years of experience in Business Process Improvement, Project Management, SOP Development, or related areas.
Familiarity with governance frameworks, compliance processes, and document management best practices.
Proven experience writing clear, structured operational documentation for diverse business functions.
Strong analytical and structured problem-solving skills.
Excellent written and verbal communication skills; ability to simplify complex processes into actionable documentation.
Detail-oriented with strong organizational skills and the ability to manage multiple documentation projects simultaneously.

We are committed to equal opportunity and non-discrimination. This principle is reflected in our policies, whether as a dedicated policy or as part of our broader corporate guidelines, to ensure fairness in all people-related, impact, and operational practices.

SOP & Business Improvement Specialist