Gear Inc is an American owned and operated business process outsourcing company operating in Southeast Asia. Matchbox Mobile - Gear Inc provides industry leading Image Moderation, Social Media Management, IT Consulting, Application Development, Game Development, and Outsourcing Services. We are experts in moderating online user generated content.

For more information, please visit our websites: https://www.gearinc.com/ and https://puremoderation.com/

Responsibilities:

The Content Moderation QA - Traditional Chinese position aims to ensure the consistent and high-quality execution of content moderation policies, providing feedback to enhance accuracy, minimize errors, and contribute to a positive online environment.

Review the implementation & efficiency of quality and inspection systems;
Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products;
Investigate customer's claims and non-conformance issues;
Analyze data to identify areas for improvement in the quality systems;
Develop, recommend, and monitor corrective and preventative actions;
Evaluate audit findings and implement appropriate corrective action.

Benefit:

Attractive basic salary
Allowance (attendance, transportation, overtime, and public holiday)
Relocation support and 1 week of accommodation provided (for candidate's domicile outside Bali)
Mental Health Care service (on site Psychologist and mental health application)
BPJS Kesehatan
BPJS Ketenagakerjaan
Private Health Insurance
Monthly internal events
Paid leave
Career path

Key skills and experience:

Good English skills in reading and gathering information from foreign customers requirements;
Excellent communication skills in English and Traditional Chinese Language (written, spoken, listening, and reading) with at least B2 proficiency in both languages.
Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
Experience as Quality Analyst, Team Leader, Trainer preferred.
Have at least 2-3 Years of Experience as Content Moderator / Customer Service / Contact Centre.
Be detail-oriented with strong analytical skills;
Proficient skills with MS Office and Google Drive;
Willingness to handle multi-projects;
Having good communication skills is an advantage;
Able to work on Holidays and shifting.
Willing to be placed in Denpasar, Bali (Full WFO)

Working Environment

International, fun, and professional working environment:
Working closely with experienced foreign experts;
Free drinks (coffee, mineral water, etc.)
Training and career development opportunities;
Sport activities and game room.

Working Location: Imam Bonjol No 502, West Denpasar, Bali

Quality Analyst - Traditional Chinese (Content Moderation)