Responsibilities
About The team
The Vendor Management team is at the core of our logistics network, ensuring that every vendor partner operates with excellence, accountability, and alignment to our business strategy. We oversee the full vendor lifecycle: from selection and onboarding to performance management and governance, ensuring each partner is equipped to deliver the capacity, service quality, and reliability our operations demand.

Job Responsibilities:
- Monitor vendor KPIs (e.g., service quality, delivery lead times, cost efficiency, claims).
- Partner with vendors to implement improvement initiatives and close performance gaps.
- Provide recommendations to business teams on vendor allocation strategies based on performance and capability.
- Conduct regular vendor reviews and performance dialogues to ensure alignment with company objectives.
- Develop vendor capacity planning models to match forecasted volumes.
- Align vendor resources with operational peaks, new product launches, or special projects.
- Coordinate with Operations, Planning, and Business teams to ensure vendors are adequately prepared for demand fluctuations.
- Identify risks in vendor capacity and propose mitigation strategies.
- Supervise Vendor Management Associates, ensuring their work aligns with established SOPs and organizational goals.
- Continuously improve processes related to vendor billing, dispute resolution, and governance.

Qualifications
Minimum Qualifications:
- Bachelor's degree in Business, Supply Chain, Logistics, or related field
- 5+ years of experience in vendor management, supply chain, or logistics, with at least 2–3 years in a managerial role.
- Proven track record in vendor negotiations, performance management, and capacity planning.
- Solid understanding of invoicing, claims, and dispute resolution processes.
- Excellent leadership skills with the ability to manage and develop a team.
- Strong stakeholder management and communication skills across internal and external parties.
- Proficiency in Excel, Google Sheets, and BI/reporting tools.

Preferred Qualifications:
- Strong analytical skills with experience in data-driven decision-making.
- Ability to engage and influence operations stakeholders.
- Strong communication and data storytelling ability.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Shop - GTL Logistics - Vendor Management Manager - Indonesia