About klikit
klikit is an F&B SaaS platform that helps restaurants and food brands manage orders, menus, and integrations across delivery platforms like GrabFood, GoFood, and ShopeeFood — all from one place. We operate across 7 markets in Asia Pacific.

About the role
As a Customer Support Specialist, you are the first point of contact for restaurants and F&B brands using klikit. You'll help merchants resolve operational and technical issues quickly, provide product guidance, and ensure they can serve customers without disruption. This role is ideal for someone who understands restaurant operations and thrives in a fast-paced, high-volume support environment.

Requirements

What You'll Do

Handle inbound support requests from merchants via chat and ticketing systems
Troubleshoot issues related to order processing, menu management, and delivery platform integrations
Escalate technical issues with clear documentation to the engineering and product teams
Contribute to internal knowledge base and support process improvements

What We're Looking For

2+ years in Customer Support, Customer Service, or a similar customer-facing role
Experience in the F&B industry — restaurants, cloud kitchens, POS providers, or food delivery platforms
Familiarity with food delivery aggregators (GrabFood, GoFood, ShopeeFood) or restaurant POS systems
Strong understanding of restaurant operations and common merchant pain points
Fluent in Bahasa Indonesia; professional-level English
Able to explain technical concepts clearly to non-technical users
Highly organized — able to manage multiple conversations and priorities simultaneously
Comfortable working in shifts (we operate 18/7 support coverage), including weekends and holidays on rotation
Based in Greater Jakarta area

Nice to have

Experience supporting or working with GrabFood, GoFood, ShopeeFood, or restaurant POS systems.
Experience using customer support tools such as Zendesk, Intercom, Freshdesk, or similar.
Experience in a SaaS or restaurant technology company.

Benefits

What we offer

A high-ownership role with direct impact on merchant success and retention.
fast-moving team where your process improvements ship immediately.
Competitive salary
Chance to grow with klikit across Southeast Asia.
Health Insurance