Position Summary

HR Services Assistant Manager - Deloitte Support Services India Private Limited

Join our team as Team Lead (Assistant Manager), HR Operations, where you will lead a team of HR professionals responsible for delivering high-quality, end-to-end HR services across exit management, leave administration, employee lifecycle changes, transactional processing, and reference requests. You will provide day-to-day leadership, oversee workflow and service performance, manage escalations, and drive continuous improvement to support efficient and consistent employee experience.

The primary purpose of this role is to lead and manage the UK Transactions and Ireland HR Administration teams, ensuring the consistent delivery of customer-focused HR processes across the employee lifecycle. The role holder will oversee transactional, exit, leave management, and reference services, ensuring that all activities are completed accurately, efficiently, and in line with agreed service-level agreements and quality standards.

Key Responsibilities

Lead, manage, and develop the UK Transactions and Ireland HR Administration teams, fostering a collaborative, customer-focused, and high-performing environment.
Oversee the accurate and timely processing of employee data and HR transactions within the HRMI (Workday and SuccessFactors) systems.
Manage employee exit processes, ensuring a smooth, well-coordinated, and compliant transition for departing employees.
Oversee employee lifecycle activities, including leave administration and the accurate maintenance of related employee records.
Manage the preparation and issuance of employee reference documentation, including employment verification letters, mortgage reference letters, and other employee-related references.
Monitor team performance against agreed service-level agreements, key performance indicators, quality standards, and operational targets.
Ensure HR administration processes are delivered consistently across the UK and Ireland, while accounting for relevant local regulatory requirements.
Review and improve processes to increase efficiency, accuracy, responsiveness, and the overall employee experience incorporating continuous improvements and incorporation of automation through AI
Identify operational risks, resolve escalated issues, and implement appropriate corrective actions.
Maintain accurate, confidential, and up-to-date employee records in accordance with applicable policies and data-handling requirements.
Collaborate with HR stakeholders and internal customers to resolve queries and deliver effective solutions.
Produce and review management information relating to service performance, workload, quality, and continuous improvement initiatives.
Ensure team members are appropriately trained, supported, and equipped to deliver high-quality HR administration services.

Work you'll do

As a part of this team, you will be involved with the following:

Team Management:

Ensure teams are supported to deliver processes and work in a cohesive manner providing guidance and support as needed.
Ensure that the relevant USI and onshore compliance needs are adhered to / completed within agreed timescales.
Ensure that all requests for leave / flexibility are approved with minimal impact on service delivery.
Comply with the USI R&R policy, processes, procedures, support in timely recognition of USI team members.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (DTTL), its network of member firms,

and their related entities. DTTL and each of its member firms are legally separate and independent entities . DTTL (also refe rred to as Deloitte Global)

does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, th eir related entities that

operate using the Deloitte name in the United States and their respective affiliates. Certain services may not be available to attest clients under the

rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

Copyright © 2017 Deloitte Development LLC. All rights reserved.

Actively manage and support the team on a day-to-day basis including providing one-to-one coaching, training and development, management of timekeeping, leaves/PTO, organization of shift patterns, resource planning, hiring and ensuring service level agreements and targets are met.
Effectively manage and resolve conflict and cultivate a culture built upon respect & inclusion.

Stakeholder Management:

Always ensure regular, proactive and transparent communication with the onshore stakeholders regarding project and service updates, business as usual activities, system issues, team updates, training schedules, etc.
Keep the stakeholders apprised of changes to the USI policies and procedures relevant to them. Be responsible for building and maintaining strong relationships with stakeholders. Actively engage with onshore stakeholders to fully understand impact of decisions.
Preparing daily, weekly and monthly operational reports related to SLAs/KPIs and other performance parameters

Service Delivery:

Responsible for the end-to-end process delivery of the HR Admin Process.
Ensure that agreed processes are delivered in line with the agreed service levels and that any deviation from this standard is highlighted immediately to the local and onshore leaders outlining proposals for resolution
Responsible for ensuring that team training is scheduled in line with process and business requirements and that process documentation is aligned to support training requirements.
Responsible for gaining an in-depth understanding of the customer requirements and expectations relating to processes delivered by the onboarding team.
Identify opportunities for improvement and consult with the leaders to agree solutions utilizing CSI methodology. Create and lead a culture of continuous service improvement.

Communication:

Create and lead a culture of open, proactive and transparent communication between the USI and onshore teams.
Support with the resolution of escalations and putting in place actions to mitigate future recurrences.
Lead team briefings and teambuilding activities.
Report and present suggested service delivery improvement recommendations including those from the USI teams for discussion with onshore leaders / stakeholders.
Proactively identify & raise potential issues related to the team for discussion with the stakeholders. Cascade and support the implementation of agreed actions with the Analysts and Sr. Analysts.

Other Responsibilities:

Ensure all requirements for new joiners are in place prior to the joining date.
Take responsibility for one's own development and continuous learning relating to relevant policy, legislative and process developments ensuring that knowledge and experience is shared with the team to increase their knowledge, skill and competence within the role.
Always ensure compliance with QRS first line of defense activities and appropriate Data Protection legislation.
Audit of representative sample of each activity (Leave / Lifecycle and Transactions and References)

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (DTTL), its network of member firms,

and their related entities. DTTL and each of its member firms are legally separate and independent entities . DTTL (also refe rred to as Deloitte Global)

does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, th eir related entities that

operate using the Deloitte name in the United States and their respective affiliates. Certain services may not be available to attest clients under the

rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

Copyright © 2017 Deloitte Development LLC. All rights reserved.

Work Location: Hyderabad Shift Timings: 2 PM to 11 PM (likely to change as per business requirements

Qualifications

Required:

MBA degree with 6 to 7 years of relevant HRS work experience in HR Shared Services / HR Administration domain
Experience in UK or any other international HR service delivery – minimum 5 years. Experience in people management (responsible for performance management) – minimum 2-3 years
Have managed team size up to 10-15 FTE's – minimum 2-3 years
Good operational experience or knowledge with HR processes and systems related to Exit management for full time / part time / contract employees, employee leave management, transactions and reference letter issuance
HR Admin communication and time management skills
Extensive reporting experience including knowledge of process and data usage. Knowledge of standard metrics and key performance indicators
Strong relationship and communication skills across multiple countries and cultures
Excellent teaming skills are required to work in a virtual work environment. A self-starter, self-motivated and able to work with specific but minimal direction.
Extensive technical experience in Microsoft Excel (Intermediate), Microsoft PowerPoint (Intermediate) and Power BI will be an added advantage.
Analytical thinking and problem-solving abilities.

Preferred:

SuccessFactors knowledge
Workday Experience

How you'll grow

At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (DTTL), its network of member firms,

and their related entities. DTTL and each of its member firms are legally separate and independent entities . DTTL (also refe rred to as Deloitte Global)

does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, th eir related entities that

operate using the Deloitte name in the United States and their respective affiliates. Certain services may not be available to attest clients under the

rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

Copyright © 2017 Deloitte Development LLC. All rights reserved.

transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 363322

HR Admin - MFUK - Specialist Assistant Manager - Hyderabad