Business analysis tools and software, Debt Management services, Project management methodologies

Page Layouts, JIRA, Validation Rules, Confluence, Record Types, UAT activities, Agile Scrum methodologies, Visio, Salesforce Service Cloud, Salesforce Flow, Einstein AI, Case Management, Lucidchart, entitlements, Omni-Channel, Knowledge Base

Sql, JIRA, Agile Methodologies, Ms Excel, MS Visio, metadata, Banking interfaces, Data schemas, MS Access, MS Teams, Data management and integration, Source-to-target data mapping and transformation rules, Data quality validation and integration processes, Writing business use cases scenarios and functional test cases, Aha

Servicenow, ALM, Tfs, Scrum, Jira, Brd, Frd, Rally, Safe, Gherkin BDD, Scrum Ban, Agile frameworks, Kanban

ms project, Salesforce Administration, project management, Customer, troubbleshooting