Company Description

Mercure Serpong Alam Sutera

Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment, and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure traveler.

Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment, and shopping experiences, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.

Job Description

The Executive Housekeeper is responsible for overseeing and managing all housekeeping operations to ensure the highest standards of cleanliness, hygiene, and presentation throughout the hotel. This role leads the housekeeping team, manages resources efficiently, and ensures guest satisfaction while maintaining compliance with hotel policies and safety standards.

Qualifications

Diploma or Bachelor's Degree in Hospitality Management or a related field.
Minimum 3–5 years of experience in hotel housekeeping, with at least 2 years in a supervisory or managerial role.
Strong leadership and people management skills.
Excellent knowledge of housekeeping operations, cleaning standards, and hygiene procedures.
Good communication and interpersonal skills.
Ability to manage budgets, inventory, and cost control.
Attention to detail with a strong commitment to quality and guest satisfaction.
Knowledge of health, safety, and sanitation regulations.
Ability to work flexible hours, including weekends and public holidays.
Computer literate: experience with hotel systems is an advantage.

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can consider them.