Job Requirements:

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
Minimum 3 years of experience in IT Operations, SAP support, application support, or a related IT function.
Strong experience in SAP environments, including system support, maintenance, troubleshooting, end-user support, and issue escalation.
Good understanding of core SAP modules such as SD, MM, TM, FI/TR, or MDM and their integration with business processes.
Experience with IT ticketing and project management tools such as Jira, Microsoft Project, or similar platforms.
Good documentation and knowledge management skills; experience with SharePoint is preferred.
Experience coordinating with business users, technical teams, vendors, or SAP Functional Teams.
Experience in FMCG, manufacturing, retail, or Sales & Distribution industries is preferred.
Experience working with Korean IT teams or multinational organizations is preferred.
SAP S/4HANA certification is an advantage.
Fluent in English, both written and spoken.
Strong analytical, problem-solving, communication, coordination, and stakeholder management skills.

Job Descriptions:

Supervise daily IT Operations activities and monitor team performance to ensure IT services meet established standards and SLAs.
Manage and monitor the resolution of IT incidents, service requests, system issues, and user-related problems.
Provide support and troubleshooting for SAP S/4HANA and relevant business applications.
Work closely with SAP Functional Teams to investigate issues, conduct root cause analysis, and coordinate solutions.
Support SAP modules such as SD, MM, TM, FI/TR, and MDM, including their integration with other systems.
Coordinate with business users to understand requirements and support system enhancements and process improvements.
Monitor ticket status, incident trends, system performance, and recurring issues.
Maintain accurate documentation, system logs, process flows, troubleshooting guides, and user manuals.
Coordinate with internal IT teams, external vendors, and regional/global IT stakeholders to resolve technical issues.

IT Operation 1 Supervisor