Office, Servicenow, Desktop, Windows, Excel, Itil Process, AI tools, EUC Support, ITSM Tools, Laptop Hardware, Remedy

Prometheus, Elk Stack, Grafana, Groovy, Jenkins, Shell, Terraform, Docker, Ansible, Azure, Python, Kubernetes, Azure DevOps, AWS, GitLab CI

Ms Excel, Theory of Change, dashboard platforms, Powerpoint, LFA, endline studies, digital project monitoring, SROI, third-party impact assessments, outcome indicators, Reporting

test procedures , Gxp, Servicenow, Archer, Power Bi, Sailpoint, evidence collection, control-to-regulation traceability, access certifications, identity risk monitoring, Saviynt, IAM governance, segregation of duties, control frameworks, Agentic AI, workflow automation, audit controls, Sox

Order to Cash - Billing and Revenue Management, Ms Office, Knowledge of current technologies in OTC domain, Billing Processing, Analytical Skill