Purpose: Why you're here at Brown Bag Films Bali

To deliver professional front desk service, coordinate communication and facility related

requests, maintain accurate records, and ensure a welcoming and safe workplace environment

that reflects the company's image and service standards.

Responsibilities: What you are regularly responsible for doing on your job

1. Manage front desk operations, including visitor handling, access badges, and

phone/email correspondence.

2. Coordinate with Facility and Security teams for daily building operations and cleanliness

checks.

3. Record, monitor, and close facility support tickets within the agreed SLA.

4. Maintain and update the office supply list; coordinate purchase requests to avoid

stockouts.

5. Conduct cleanliness inspections and ensure corrective actions are followed up.

6. Maintain accurate records for visitor logs, reports, and daily correspondence.

7. Support administrative reporting and internal audit documentation (ISO 9001 / 27001).

8. Deliver timely, polite, and professional communication to internal and external parties.

Requirements for the role: Things that help you do your job

(what is essential and what is desirable)

• Knowledge

1. Basic facility and office operations management.

2. Company security and visitor check-in procedures.

3. Microsoft Office Suite (Word, Excel, Outlook, Teams).

4. Data entry accuracy and administrative reporting.

5. Communication and customer service etiquette.

• Experience

1. Minimum 2 years of experience as receptionist, admin, or customer service role.

2. Proven ability to manage front desk duties and communication under limited

supervision.

3. Experience in handling facility ticketing or administrative systems preferred.

• Technical skills

1. Microsoft Office proficiency (Excel formulas, Word formatting, Teams scheduling).

2. Familiar with facility ticket systems, and access control tools.

3. Data entry, email correspondence, and documentation control.

• Behaviours (Competencies)

1. Communication: Clear, accurate, and professional in written and verbal delivery.

2. Accuracy & Precision: Consistently attentive to details; minimizes errors.

3. Teamwork: Works collaboratively with Facility, HR, Security and IT teams.

4. Time Management: Manages priorities effectively and meets deadlines.

5. Service Orientation: Maintains calm, polite, and proactive attitude toward employees

and visitors.

Receptionist