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Job Description:

1.Vendor Performance Management

Monitor and analyze vendor operational performance, comparing financial performance against operational performance
Develop performance dashboards and reporting frameworks to provide actionable insights and recommendations.
Identify performance gaps, root causes, and improvement opportunities, and drive corrective action plans with vendors.
Conduct regular business reviews with vendors to evaluate performance and align on improvement initiatives.

2. Vendor Growth & Development

Develop structured frameworks to support vendor portfolio growth and expansion based on business requirements and operational readiness.
Assess vendor capacity, capabilities, infrastructure, and workforce readiness to support business scaling.
Evaluate vendor readiness for new business opportunities, service expansion, and geographic growth.

3.Stakeholder Management

Present insights, recommendations, and performance updates to senior stakeholders.
Act as a key point of contact for vendor performance governance and strategic development initiatives.

Requirements:

Bachelor's degree witha minimum of 2-3 years of experience in Vendor Management, BPO Management, Business Operations, or Performance Management.
Experience managing multiple vendors or external business partners in a fast-paced environment or tech industries.
Proven experience in performance analysis, operational improvement, and stakeholder management.
Experience in logistics, e-commerce, customer service, shared services, or BPO industries is preferred.

Strategy & Operations - Vendor Management Strategy - SPX Express