About The Team

The role is responsible for driving vendor growth, performance excellence, and operational sustainability across the BPO Vendor. This role will leverage data-driven analysis, performance monitoring, and financial evaluation to assess vendor capabilities, identify growth opportunities, and implement strategic initiatives that enhance vendor performance and business outcomes.

Job Description

Vendor Performance Management
Monitor and analyze vendor operational performance, comparing financial performance against operational performance
Develop performance dashboards and reporting frameworks to provide actionable insights and recommendations.
Identify performance gaps, root causes, and improvement opportunities, and drive corrective action plans with vendors.
Conduct regular business reviews with vendors to evaluate performance and align on improvement initiatives.
Vendor Growth & Development
Develop structured frameworks to support vendor portfolio growth and expansion based on business requirements and operational readiness.
Assess vendor capacity, capabilities, infrastructure, and workforce readiness to support business scaling.
Evaluate vendor readiness for new business opportunities, service expansion, and geographic growth.
Stakeholder Management
Present insights, recommendations, and performance updates to senior stakeholders.
Act as a key point of contact for vendor performance governance and strategic development initiatives.

Requirements

Bachelor's degree with a minimum of 2–3 years of experience in Vendor Management, BPO Management, Business Operations, or Performance Management.
Experience managing multiple vendors or external business partners in a fast-paced environment or tech industries.
Proven experience in performance analysis, operational improvement, and stakeholder management.
Experience in logistics, e-commerce, customer service, shared services, or BPO industries is preferred.

Strategy & Operations - Vendor Management Strategy - SPX Express