About Jivox

Jivox is the pioneer of generative commerce marketing where generative AI meets granular shopper audience and contextual data to bring bespoke brand messaging and offers to individual consumers at the most relevant moments in their buying journeys. The flagship Jivox IQ DaVinci Commerce Media Campaign Management Platform™ unites creative, audience and media in a single workflow,enabling advertisers, retailers and agencies to launch self-service commerce media campaigns in under five minutes. Jivox delivers speed, scale and precision using pre-approved, reusable templates, AI-driven automation, and first-party data. IQ DaVinci increases sales by easily activating data across multiple commerce media networks and channels (display, social, video/CTV). Jivox is trusted by retailers and brand leaders that include Giant Eagle, Stop-n-Shop, SimpliSafe, Nestle, Procter & Gamble and Unilever.

JOB SUMMARY – Account Manager – Client Services

As an integral member of the Jivox Client Services team, the selected candidate will assume responsibility for the comprehensive management of campaigns, encompassing day-to-day operations, client deliverables, relationship management, and issue resolution. Operating within the Night Shift/US working hours, the role is based in Bangalore.

Shift – Night Shift/US working hours

Job Location - Bangalore

Roles and Responsibilities:

Manage all aspects of tier 2 and tier 3 client business, including both Brand direct and agencies, focusing on production and relationship management.
Oversee day-to-day campaign deliverables and client communication.
Train clients on new Jivox platform ad types, features, and functionality to foster revenue growth through client satisfaction and retention.
Collaborate cross-functionally with various teams, such as Client Services, Creative Services, Quality Assurance, Technical/Adops Support, and Engineering, to initiate campaigns and address challenges for the delivery of high-quality services/products.
Maintain exceptional client relationships with existing agencies and clients.
Develop end-to-end campaign timelines, communicate expectations, and manage changes effectively.
Prepare and submit creative builds, organize/submit tasks through internal tools, and ensure compliance with publisher specifications.
Review media plans, 3rd party tracking, distribute ad tags, and coordinate with clients to successfully launch campaigns.
Respond to live campaign issues and conduct post-launch reporting analysis.
Understand operational processes and manage client expectations appropriately regarding various turn-around times.
Work with Sales to provide relevant insights for pre/mid/post-campaign analysis.
Conduct business reviews and feedback meetings with client contacts periodically.

Job Requirement:

Jivox is seeking an experienced, enthusiastic, strategic, self-motivated Account Manager to join our team.

Must Have

Passion for online business, e-commerce,and sales.
Experience in managing global clients with a commitment to achieving individual performance goals.
Advanced computer literacy, especially in Microsoft Office applications (Excel, Access, Word, and PowerPoint).
Understanding of Programmatic, interactive media, the advertising industry, and knowledge of emerging technologies.
Knowledge of display, mobile, and video technologies, along with social media expertise.

Good to Have

Hands-on campaign management experience, preferably in an agency environment.
Passion for online advertising with a track record of delivering outstanding results.
High attention to detail and the ability to manage multiple, competing priorities simultaneously

Soft Skills requirement

Excellent and effective communication skills.
Strong interpersonal skills.
Flexibility and approachability at all times.

Education: Bachelor's or Post graduate Degree (MBA) in a business discipline

Experience Required: 1–4 years

Candidate's Path in the First 3, 6, and 9Months:

3 Months:

Acquire a comprehensive understanding of Jivox platform ad types, features,and functionality.
Establish strong working relationships with tier 2 and tier 3 clients.
Successfully manage day-to-day campaign deliverables and communication.
Demonstrate proficiency in campaign launch procedures and issue resolution.

6 Months:

Contribute insights to Sales for pre/mid/post-campaign analysis.
Assume a leadership role in client relationship management and issue resolution.
Enhance expertise in emerging technologies and industry trends.
Demonstrate hands-on experience in campaign management.

9 Months:

Lead business reviews and feedback meetings with client contacts.
Showcase a track record of delivering outstanding results in client satisfaction and revenue growth.
Actively contribute to the development of campaign strategies and timelines.
Provide mentorship and support to newer team members, showcasing leadership capabilities

Account Manager - Digital Marketing (Night Shift)