About The Job

Gear Inc is an American owned and operated business process outsourcing company operating in Southeast Asia. Matchbox Mobile - Gear Inc provides industry leading Image Moderation, Social Media Management, IT Consulting, Application Development, Game Development, and Outsourcing Services. We are experts in moderating online user generated content.

For more information, please visit our websites: https://www.gearinc.com/ and https://puremoderation.com/

Responsibilities:

The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.

Review all user-generated content on your platform, including text chats, images, videos, and comments.
Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.
Manages content safety for short-video products to ensure compliance with legal standards.
Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.
Manages and addresses inappropriate content reports, applies company policy.
Coordinate with supervisors to deal with contents violating community guidelines and update operations standards
Perform audit of contents received for sharing on social media uploads
Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials
Review and update content on popular social media platforms
As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self-management skills are needed to manage unique risks at a fast-paced environment within the industry.

Benefit:

Attractive basic salary
Allowance (attendance, transportation, overtime, and public holiday)
Mental Health Care service (on site Psychologist and mental health application)
BPJS Kesehatan
BPJS Ketenagakerjaan
Private Health Insurance
Monthly internal events
Paid leave
Career path

Key skills and experience:

Enjoys spending time watching social media feed (is an advantage)
Capable of withstanding potentially sensitive contents
English communication skill (B2 Results) + good verbal communication
Content moderation or BPO work experience is a plus
Fresh graduates from all majors are welcome (minimum D3)
Able to start working immediately
Willing to work on weekend and public holiday
Able to work on shifting schedules including night shifts
Willing to be placed in Denpasar, Bali (Full WFO)

Working Environment

International, fun, and professional working environment:
Working closely with experienced foreign experts;
Free drinks (coffee, mineral water, etc.)
Training and career development opportunities;
Sport activities and game room.

Working Location: Imam Bonjol No 502, West Denpasar, Bali

Content Moderator (Bali, Indonesia)