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Job Description:

Collect, clean, and analyze chatbot interaction and user behavior data to identify key trends and business issues
Design and maintain dashboards and reports to support product, operations, and engineering teams
Monitor key performance metrics (e.g., intent recognition rate, response time, user satisfaction) and provide actionable insights
Collaborate with data scientists, product managers, and engineers to support business decisions and product improvements
Contribute to model evaluation and A/B test analysis, generating insights for continuous system optimization

Requirements:

Bachelor's degree or above in any discipline majors in Statistics, Computer Science, Mathematics, or related fields are preferred
Minimum 3 years of working experience with SQL, A/B testing and, prior project experience with large datasets
Familiarity with Python, R, or other data analysis tools is a plus
Experience with data visualization tools (e.g., Tableau, Power BI, Looker) is an advantage
Strong analytical thinking, communication skills, and team spirit
Passion or interest in chatbot products, AI technologies, or natural language processing is a plus

Senior Product Data Analyst, Shop Chatbot & AI Chat