Responsibilities

Install, configure, and troubleshoot hardware, software, systems, networks, printers, and scanners
Measure service satisfaction levels
Manage and uphold the troubleshooting escalation process
Monitor and maintain computer systems and networks
Respond to issues and service requests in a timely manner
Report issues and coordinate with the IT Supervisor, IT Lead, and IT Infrastructure team
Provide technical support required by the company (in person or via phone)
Repair and replace necessary equipment
Troubleshoot technical issues
Test new technology/conduct tests on potential new tools to support employees
Assist with IT equipment sourcing and budgeting
Provide guidance as needed to the IT Support Team
Maintain application deployment and versioning

Requirements

At least 1-year of experience as a Technical Support Engineer
Hands-on experience with Linux operating systems
In-depth knowledge of Linux (preferably Ubuntu)
Experienced with databases such as PostgreSQL, MySQL, SQL Server
Experienced in installing OS and cloning
Familiar with remote access using SSH clients for Windows
Strong technical skills and deep knowledge of IP, VOIP protocols, and network communication troubleshooting
Experience in the parking industry is an advantage
Strong interpersonal and problem-solving skills
Having Can do attitude and a willingness to learn
Ability to diagnose and troubleshoot basic technical issues
Ability to provide step-by-step technical assistance, both written and verbal
Knowledge of scripting languages such as Perl, Python, or BASH
Experience with programming languages and development is a plus
Willingness for mobile work, comfortable working in the field (kerja lapangan), and open to work with night shifts.

Technical Support Engineer