Role Purpose

We are seeking an experienced Assistant Technical Service Manager with strong formulation expertise in construction chemicals and industrial coatings. This role aims to support the technical activities within Southeast Asia.

Partnering closely with internal and external stakeholders, you will act as a technical expert, focusing on providing technical services to customers through application and formulation development, technical benchmarking, problem-solving, and technical training. Additionally, this role will contribute to local and global customer projects, including product development and marketing development projects.

Job Scope

Application & Formulation Development

Develop, optimize, and troubleshoot formulations for coatings, construction chemicals, sealants, and building materials using silicone and non-silicone raw materials.
Support both internal application benchmarking studies and external customer projects (local and global).
Provide expert formulation recommendations and performance-based technical solutions.
Develop new methodologies relevant to construction and coating applications.

Customer-Facing Technical Support

Act as an expert in the construction and coatings industry, providing problem-solving and technical guidance to internal and external stakeholders.
Support tradeshows, seminars, and regional campaigns with technical presentations, demonstrations, and training for customers and internal teams.
Communicate technical findings and application insights to customers and internal teams in a clear and solution-oriented manner.
Support the Sales team in translating technical performance into customer benefits.

Customer & Global Project Development

Work together with the Technical Manager to develop customer projects locally and support global projects, including product development and marketing development initiatives.
Contribute technical expertise in formulation, application testing, and performance evaluation to drive project success across the region.
Collaborate with Sales, Marketing and relevant teams to translate formulation outcomes into customer-ready solutions and commercial opportunities.

Laboratory Operations & Method Development

Develop and maintain standard test methods aligned with industry norms.
Monitor laboratory chemicals, consumables, and raw materials to ensure availability and compliance with standards.
Oversee equipment maintenance and maintain Technical Centre documents, including SOPs.
Enforce and ensure safety in accordance with WACKER and local standards.

Job Requirements

BSc in Chemistry, Chemical Engineering, Polymer Science, or related fields.
At least 8 years of relevant experience in construction chemicals, industrial coatings, paint formulation, and/or building materials, with a strong hands-on formulation background.
Prior leadership or mentoring experience will be an advantage
Strong understanding of application properties (adhesion, rheology, curing, weathering, durability, hydrophobicity, surface modification, etc.).
Proven ability to plan, organize, and prioritize work; self-motivated with high initiative.
Strong presentation and communication skills; able to explain complex technical concepts to diverse audiences.
Ability to visit customers locally and travel regionally when required.

Assistant Technical Services Manager