Integration Onboarding & Go-Live Management

Guide merchants/POS vendors through the full integration flow: NDA signing, API
documentation walkthrough, kickoff, UAT, and go-live.
Send kickoff communications to align both merchant and internal teams on integration scope and timeline.
Coordinate with BPM to create UAT and LIVE vendor IDs, and align on UAT timelines with merchants.
Continue post-go-live integration steps and store rollout, following the BD project's SOP & process.
Provide merchants with vendor portal access and credentials, and support first-time login/setup.
UAT & Testing Coordination
Respond promptly to merchant requests for UAT/regression testing via WhatsApp or Google Meet.
Submit UAT testing requests through the tracking sheet and tag BPM for execution.
Confirm testing scenarios with merchants, covering menu sync, order submission, mark-asready, and promotion order flows.
Obtain merchant confirmation via email that UAT has passed before progressing to the live stage.

Merchant Support & Issue Resolution

Triage and resolve merchant-reported issues on menu sync, order payloads, and catalog/dish errors, escalating to Ops/Product/QA as needed.
Interpret common API error codes (e.g., auth failures, catalog validation errors) and guide merchants or Ops through the fix.
Investigate root causes for sync or order discrepancies (e.g., missing external IDs, dish creation source) in coordination with Ops.
Advise merchants on store- and dish-level limits (catalog, option group, dish counts) and platform constraints.

Bachelor's degree in Computer Science, Engineering or a related field.
Minimum 1 year of work experience in a related field.
Strong communication skills, ability to transform technical terms into understandable
context and good English communication.
Good project management skills to plan, control test / automation timeline and manage
stakeholders.
Experience in web-based, API and mobile app testing is a must.
Experience in data manipulation (using SQL, Excel, and related tools) and automation
script development (Google app script / Javascript, python, visual basic, …) is a must.
Experience in source code repository and job scheduler tools (e.g. Jenkins, Git) is highly
preferred.
Strong organizational skills, fast learning, self motivation and cheerfulness.

API Testing Coordinator (Shopeefood)