Love working with data Obsessed with making things run smoothly Know your way around Genesys This might be your next move.

Teleperformance Indonesia is looking for a WFM and RTA to join our International Customer Support Operations team in Bali, for Australian market.

You'll be the person behind the numbers, forecasting staffing needs, creating schedules, monitoring performance in real time, and turning data into insights that help the business perform better.

What You'll Be Doing:

Forecasting and scheduling to make sure operations are always well-staffed
Monitoring real time performance and making quick adjustments when needed
Analyzing workforce data and creating reports with actionable insights
Partnering with Operations teams to improve productivity and service levels
Keeping WFM tools, reports, and data accurate and up to date

We're Looking for Someone Who:

Has a Diploma (D3) degree or higher
Has experience with Genesys Satellite or Genesys Experience (this is a plus!)
Understands Workforce Management and RTA processes like forecasting, scheduling, and real time management
Is comfortable working with numbers and data
Can communicate well in English (written & spoken)
Is open to working in shifts
Can join ASAP
Is willing to be based in Bali

What's in It for You

High salary
A fun, fast paced, and supportive work environment
Opportunities to learn, grow, and build your career in a global company
The chance to work with awesome teams and make a real impact

If spreadsheets, schedules, and data insights are your things, we'd love to hear from you. Apply now and let's build something great together!

Workforce Management and RTA