Company Description

Eminence Global is a hospitality group focused on high-performance operations, guest experience, and operational excellence across premium hospitality assets in Indonesia. We are currently strengthening our banquet and events division in West Java and are looking for experienced professionals with strong hotel operations backgrounds.

Role Description

We are looking for a Banquet Manager to oversee banquet and event operations within a 5-star hotel environment in West Java.

The role requires strong operational leadership across event setup, service execution, coordination with kitchen and service teams, manpower planning, guest handling, and overall banquet performance. This position is focused on execution, consistency, team leadership, and guest satisfaction.

The ideal candidate must come from a structured hotel environment and be capable of managing large-scale operations while maintaining service standards and operational discipline.

Key Responsibilities

Oversee all banquet and event operations
Lead banquet team during setup, service, and breakdown
Ensure service standards and guest satisfaction are maintained
Coordinate closely with kitchen, FOH, and operations teams
Manage staffing schedules, manpower, and event planning
Monitor operational costs, controls, and banquet performance
Maintain grooming, discipline, and SOP implementation
Handle guest feedback and operational problem-solving efficiently

Qualifications

Minimum 5 years experience in Banquet Operations within a 5-star hotel
Previous experience as Banquet Manager or Assistant Banquet Manager preferred
Strong understanding of hotel banquet operations and service standards
Experience managing large teams and multiple events simultaneously
Strong leadership, communication, and organizational skills
Fluent in English
Local candidates only
Must be willing to work on-site in West Java

MUST-HAVE QUALIFICATIONS

Proven experience in banquet operations within a 5-star hotel
Strong understanding of hotel service standards and event operations
Must be located in commutable distance to West Java, Indonesia

PREFERRED QUALIFICATIONS

Experience managing large-scale banquet events and teams
Strong leadership and operational discipline
Experience working with KPI-driven hospitality environments
Fluent in English and Bahasa Indonesia

How to Apply

Submit your CV including specific KPIs and measurable achievements from previous roles.