PROPERTY MANAGER

DORADO PROPERTY INDONESIA

Dorado Property Indonesia (DPI), a successful and fast-growing property management company in South Bali, is seeking a dynamic, motivated property manager.

DPI's Property Manager serves as gatekeeper of our luxury properties, as well as the face of our company to our owner clients. Candidates must have a passion for the travel and accommodation industry, as well as for great customer service. With high performance, successful candidates can expect a rewarding on-the-job experience combined with skills development and career growth.

JOB SPECIFICATIONS

Hours and schedule

· Six days per week with some flexibility on hours. Activities and availability prioritized around guest activity and stays. Able to resolve guest issues in real time.

Credentials, skills and experience

· Fluency in spoken and written fluent English and Bahasa. Proficient with MS Office, online travel agency (OTA) websites, Adobe Acrobat, social media apps.

· Prefer university degree in business, engineering or finance.

· Passion detail orientation for outstanding customer service and professional customer interactions, with excellent personal presentation. Hotel or property management experience a plus.

· Excellent project management skills. Comfortable managing and prioritizing multiple tasks simultaneously

· Access to reliable transportation for local mobility.

Responsibilities

Property management
Ensure properties that all properties, their features, fixtures, infrastructure, amenities, provisions, accessibility, cleanliness, appearance and presentation are in good working order at all times and suitable for guest stays in order to maximize property performance.
Identify and resolve any and all issues at the villa (e.g., AC, electricity, internet, provisions). Schedule and oversee maintenance and repairs.
Staff management
Manage, coordinate and communicate staff schedules (i.e., housekeeping, gardening).
Ensure staff attendance and a high level of staff performance.
Service provider management
Manage property service providers (e.g., pool, AC, pest control).
Ensure providers are lowest cost and highest quality and reliability.
Identify ways enhance the guest experience at all properties
Property performance management
Lead weekly update calls with DPI ownership to identify property management issues, propose and discuss solutions.
Provide real time, responsive communications with DPI as necessary.
Track action items on all properties.
Develop, document and manage SOPs (standard operating procedures) for the guest management and property management items above.
Guest management
Manage all aspects of guest management and related communications. Coordinate and conduct the face-to-face check-in and check our process. Inspect condition of properties before check-in and after check-out.
Business development
Assist in the survey of new properties with the potential to be added to the Dorado Property Management portfolio.
Prepare new properties for market launch. Ensure provisions and quality standards are in place to ensure successful property startups.
Financial management
Purchase provisions, household items and supplies for properties in a cost-effective manner. Keep receipts for purchases. Enter records for purchases into computer systems in a timely, accurate and comprehensive manner.

Short Term Rentals Property Manager