Lead overall workforce vendor management across vendor performance, capacity, and acquisition to support business requirements.
Establish vendor performance standards and review performance trends to identify gaps, risks, and improvement priorities.
Drive improvement plans for underperforming vendors, working with the team and relevant stakeholders to address root causes and ensure sustainable improvement.
Assess vendor capacity and portfolio gaps, and lead vendor sourcing, evaluation, selection, and onboarding to secure sufficient capacity for business needs.
Develop vendor portfolio strategies based on performance, capacity, operational requirements, and business growth.
Work closely with Commercial, Operations, and other stakeholders on vendor selection, capacity planning, and vendor-related decisions.
Lead and develop the Vendor Performance and Acquisition team, set priorities, monitor outcomes, and support key vendor issues and escalations.
Identify opportunities to improve vendor management processes, governance, and ways of working.

Bachelor's degree in Business Administration, Supply Chain, Logistics, Operations Management, or related fields.
5+ years of relevant experience in vendor management, sourcing, logistics, operations, workforce management, or related fields, with experience in a team lead or managerial role preferred.
Strong understanding of vendor performance management, capacity planning, sourcing, and vendor lifecycle management.
Strong analytical and problem-solving skills, with the ability to translate performance and operational data into actions and decisions.
Good stakeholder management and negotiation skills, with experience working across internal teams and external partners.
Able to manage multiple priorities, make sound decisions, and drive issues through to resolution.
Experience in leading and developing a team in a fast-paced operational environment.

Vendor Operations & Performance Lead (SPX Express)