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Job Description:

Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
Troubleshoot and resolve end user application issues, maintain and update technical support documentation
Handle asset management, maintain inventory and liaise with vendors
Maintain and monitor office network infrastructure, IT security and antivirus tools
Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports.

Requirements:

Fluent English is a must
Has experience as IT Service Delivery/Support minimum 3-4 years
Graduated in Computer Sciences, Information Technology or related field is preferred
Has basic knowledge of computer hardware, software, and OS (Windows and macOS)
Enthusiastic and willing to learn in a fluid and fast-paced environment
Passionate in IT technology and wants to make a difference with technology solutions
Good interpersonal and communication skills to interact effectively at all levels
Strong analytical and troubleshooting skills
Willing to fully WFO from Medan office

Helpdesk Engineer - IT (Medan)