Are you ready to unleash your potential

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us Join the winning team now!

Work you'll do

Act as a functional expert in the Customer domain, providing deep understanding of Microsoft Dynamics 365 CRM solutions.
Lead business requirements gathering and functional design, including process and scenario design, flow mapping, customer journeys, prototyping, configuration, testing, training, and defining support procedures.
Design and implement end-to-end solutions across Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, and Project Operations.
Lead the design and delivery of technology-enabled and creative business solutions for iconic brands.
Lead project workstreams or engagements, solving complex and high-impact client problems.
Build and maintain strong relationships with key client stakeholders and sponsors.
Collaborate with cross-functional digital experts to deliver innovative and integrated solutions.
Support RFPs, proposals, and pre-sales activities.

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Consultants across our Firm are expected to:

Demonstrate a strong commitment to personal learning and development.
Understand how our daily work contributes to the priorities of the team and business.
Understand the set expectations and demonstrate accountability in keeping personal performance on track.
Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
Demonstrate an appreciation for working with others.
Understand what is fundamental to Deloitte's success as a business.
Demonstrate integrity and an awareness of strengths, differences, and personal impact.
Develop their understanding of Deloitte and offer a fresh perspective.

Requirements:

Tertiary qualification in technology, business, engineering, or a related discipline.
5+ years of experience in consulting and/or enterprise CRM implementation.
Functional or techno-functional expertise in Microsoft Dynamics 365, including Sales, Customer Service, Field Service, Customer Insights, and/or Project Operations.
Experience with Dataverse, security roles, workflows, business rules, and reporting.
Experience with Power Platform (Power Apps, Power Automate, Power BI) and integrations using Azure services.
Technical exposure to JavaScript, plugins, or Azure Logic Apps is an advantage.
Relevant Microsoft certifications (e.g., MB-210, MB-230, MB-240, MB-260, MB-500) are a plus.
Experience contributing to RFP responses and sales pursuits.
Strong understanding of Agile or iterative delivery methodologies.
Client-focused, results-oriented, and a collaborative team player.
Willingness to travel locally or internationally as required.
Strong verbal and written communication skills in English.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

T&T Consultant - Sales & Service (D365 Functional) - ID