Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Requirements

Merchant Acquisition & Partnership Development

3-4+ years of experience in partnership management, business development, or merchant acquisition, preferably in Fintech, E-commerce, or B2B SaaS with a focus on employee benefits or flexible spending.
Proven track record of identifying, negotiating, and onboarding high-value merchants/partners to expand a flexible benefits ecosystem.
Deep understanding of the flexible benefits landscape and the types of merchants that resonate with corporate clients and their employees.
Establish and maintain strong, effective relationships with new and existing merchants/partners.

Stakeholder & Client Management

Hands-on experience working with cross-functional stakeholders (Sales, Product, Operations, Marketing) to ensure smooth integration and launch of merchant partnerships.
Ability to act as the primary point of contact for key merchants and resolve partnership-related issues efficiently.
Experience in presenting and communicating the value of merchant partnerships to internal teams and external corporate clients.
Strong presentation and communication skills in English (written and verbal) to facilitate discussions with diverse stakeholders and regional partners.

Voucher Operations & Management

Direct experience managing the daily operations of a voucher, gift card, or digital benefits program, including issuance, redemption tracking, and reconciliation.
Familiarity with systems and processes for voucher lifecycle management, ensuring security, compliance, and optimal user experience.
Data-driven mindset with experience using metrics such as voucher utilization/redemption rates, merchant performance, and client satisfaction.
Ability to troubleshoot and resolve operational issues related to merchant billing, voucher validity, and client usage.

Product Acumen & Market Insight

Strong ability to bridge merchant, operational, and customer needs back to the product team.
Ability to craft merchant positioning and use cases that increase adoption of the flexible benefits platform by end-users.
Focus on driving commercial outcomes through successful partnership execution, measured by client adoption, benefits utilization, and revenue impact.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly/FAQMekariHiringENG or bit.ly/FAQMekariHiringINA to find the answers to commonly asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!

Merchant Partnership (Mekari Flex)