The AI-powered OS for beauty,

wellness and self-care

About Fresha

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.

Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.

Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role Overview

Given our exciting and progressive growth plans, we are looking for an exceptional Business Development Manager (it's what we call the role internally) to come and join our global business.

Reporting directly to the General Manager, South East Asia and working collaboratively with the Commercial team and potential partners, you will be 100% focused on bringing in new business to the Fresha platform.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

What You Will Be Doing

KPIs - Consistently achieve sales targets
Outreach - Calling key decision-makers using phone, email & social touches with the goal of bringing on new business (there may be some in-person meetings as appropriate)
Selling - Present, promote and sell products and services through product demos to prospective and existing partners
Sales Cycle - Managing the entire sales process from prospecting to close
Partnering - Perform cost-benefit and needs analysis with existing/potential partners in order to align our solutions to their needs and business objectives
Collaboration - Work closely with other departments to ensure a seamless partner experience
Market Trends - Provide feedback about ongoing trends in the industry
Leads - Contact 100% of qualified inbound leads in a timely manner, and document all call outcomes in the CRM
Business Partnering - Serve as a lead point of contact for partners on all commercial activities

What We Are Looking For

Experience - Minimum 2 years of solid B2B sales with a track record of success
Industry - SaaS, online marketplaces, or payment platforms is highly desirable
Relationship Building - You are a true hunter and relationship builder
Organised - You can multitask, prioritise and manage time effectively
Curiosity - You are naturally curious and have a desire to continually grow and develop

Added bonus

Bi-lingual - Fluency or conversational in English and Bahasa
Beauty & Wellness - Experience within the beauty and wellness industry

At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

Interview process

Screen Call - Video-call with the APAC Talent Partner (30 mins)
Skills & Experience - Video-call interview with GM South East Asia and BD Team Lead (45 mins)
Presentation - Video interview with GM SEA & CCO (75 mins)

We aim to complete the entire interview process and deliver feedback within 2 weeks

Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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