17:I[832,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-3ef0a75ada2a786a.js"],"default"] 19:I[5878,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-3ef0a75ada2a786a.js"],"Image"] 18:T748,Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description

Handle user inquiries and complaints through live chat/phone call/email
Ensure user satisfaction through feedback and solution
Inform user in case of website maintenance or any problems occurred
Collaborate with internal team to handle complaints and other inquiries

Requirements

Minimum of 1 year working experience in Customer Support or related fields. Fresh graduates from all majors are also welcomed to apply
Experience in handling user inquiries and complaints through live chat is a plus
People-oriented, proactive, and communicative
Good analytical and problem-solving skills
Good personality

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly/FAQMekariHiringENG or bit.ly/FAQMekariHiringINA to find the answers to commonly asked questions regarding our recruitment process.

We wish you

Customer Support (Mekari Qontak) - Jakarta