Role Overview:

The Sr. IT Operations & Infrastructure Partner role is responsible for managing and maintaining the organization's internal IT infrastructure and employee technology operations.

This role will initially focus on revamping and stabilizing the office network infrastructure, including firewall/WAF configuration, network switches, and enterprise Wi-Fi setup. Once the infrastructure is established, the role will manage day-to-day IT operations including employee IT support, device management, IT asset tracking, vendor coordination, and assisting the security team with endpoint security monitoring.

The candidate will work closely with engineering, security, and internal teams to ensure reliable, secure, and efficient IT operations that support the company's operational goals.

Responsibilities:

Network Infrastructure Setup & Management

Lead the revamp and deployment of office network infrastructure including firewall/WAF configuration, switches, and enterprise Wi-Fi access points
Configure and maintain secure and stable network connectivity.
Monitor network performance and troubleshoot connectivity issues.
Maintain documentation of network architecture and infrastructure configurations.

IT Operations & Employee Support

Provide day-to-day IT support for employees across hardware, software, and network issues.
Manage IT requests and support tickets using an internal ticketing system.
Ensure timely resolution of IT issues and maintain service reliability.

Device & Endpoint Management

Manage company devices using several platforms.
Provision and configure employee devices.
Enforce device security policies and maintain device lifecycle management.

Identity & Collaboration Tools Administration

Manage user accounts and permissions across internal productivity and collaboration platforms.
Maintain internal IT documentation and knowledge base.
Support internal teams with IT service workflows.

IT Asset Management

Track company IT assets using asset management systems.
Maintain accurate inventory records and asset assignment tracking.

Employee Onboarding & Offboarding

Prepare devices and system access for new employees.
Recover assets and revoke system access during employee exits.

Vendor Management & Procurement

Coordinate with IT vendors and service providers.
Track vendor invoices, device rentals, and service renewals.

Security Operations Support

Assist security team in monitoring endpoint security alerts.
Support remediation actions when security incidents occur.

Requirements:

Must-Have Requirement

Hands-on experience configuring and managing enterprise firewall solutions (e.g., Fortigate, Palo Alto, or similar).

General Requirements

Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related field.
3–5 years of experience managing corporate IT infrastructure and operations.
Experience managing network infrastructure including switches, routers, and enterprise Wi-Fi environments.
Experience administering Google Workspace or similar identity and collaboration platforms.
Experience with device management platforms such as JumpCloud, Jamf, or ManageEngine.
Familiarity with IT asset management systems such as SnipenIT or similar inventory tools.
Experience using IT service management and documentation tools such as Jira and Confluence.
Experience supporting MacOS and Windows environments.
Familiarity with endpoint security solutions such as EDR or XDR tools.
Strong troubleshooting skills across network, hardware, and software environments.
Good English communication skills.

Work Environment Details:

Attractive compensation package - competitive salary, flexible bonus scheme.
We are always looking for ways to promote and inspire innovation. So, come build your dream with us.
Individual career path - management and technical career growth, enhanced by learning and development program, regular performance assessment, teams of multi-national IT professionals.
Healthy work environment - company-sponsored medical program and beverage program.
Friendly policies to support work-life balance, team building, and celebrations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pluang Company Overview

Empower millennials to achieve financial freedom through a diversified range of simple investment options. At Pluang, it is our dream to provide access to all financial products and investment options in a simple and easy way. People from any background should be able to access the financial products market.

Supported by robust technology, Pluang empowers you to achieve future financial freedom. Our user-friendly application helps you make financial investments with a very low budget but high return. Pluang is affiliated with PG Berjangka, which has a trading license from Bappebti.

Senior IT & Infrastructure Partner