The Retirement Marketing Communications & Customer Advocacy supports the Retirement function, focusing on marketing communications and customer engagement. This individual contributor role works closely with cross-functional teams to deliver consistent messaging and enhance customer experience.

The primary purpose of this role is to execute customer-centric communication strategies and drive advocacy initiatives. The position is responsible for managing campaigns, developing content, and leveraging customer insights to improve engagement, strengthen trust, and support growth in the retirement business.

Position Responsibilities

Manage end-to-end claims processing and ensure timely, accurate adjudication
Assess and validate claims based on policy terms, documentation, and regulations
Process claim payments and ensure correct beneficiary disbursement
Communicate effectively with customers, field teams, and internal stakeholders
Handle claim-related issues (e.g., reissuance, stop payment) and resolve inquiries
Ensure compliance with regulatory requirements and identify potential fraud risks
Contribute to process improvements, system enhancements, and team projects

Required Qualifications

Bachelor's degree or relevant work experience
Strong understanding of claims processing and insurance products
Good analytical and problem-solving skills
Strong communication and interpersonal skills
Able to manage multiple tasks and meet deadlines
Basic knowledge of insurance regulations and contract terms
Familiar with systems and tools for claims processing
Detail-oriented with a customer-focused mindset

Preferred Qualifications

Solid interpersonal skills to effectively build relationships and communicate with other

When You Join Our Team

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [HIDDEN TEXT].

Working Arrangement

Hybrid

Retirement marketing communications and customer advocacy