About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Bali at Jimbaran Bay is proud to provide our guests with the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Resort Bali at Jimbaran Bay is located on the southern tip of the island of Bali on the northeast slopes of the Bukit peninsula. Luxuriously appointed private villas are built into a gently terraced hillside named Bukit Permai, which means beautiful hill.

Key Responsibilities

Operational Leadership

Direct and oversee all daily restaurant operations, including lunch, dinner, and special activations.
Ensure service delivery consistently meets LQA, Forbes 5*, and Four Seasons standards and brand expectations.
Monitor restaurant flow, guest journey, and operational efficiency.
Maintain strong collaboration with culinary leadership to ensure seamless service execution.

Guest Experience

Actively engage with guests, building relationships with returning clientele and VIP guests.
Anticipate guest needs and ensure service personalization throughout the dining experience.
Address guest feedback promptly and implement service improvements where required.

Team Leadership & Development

Lead, mentor, and inspire the restaurant management and service teams.
Foster a culture of accountability, professionalism, and continuous learning.
Conduct regular training focused on product knowledge, service craftsmanship, and luxury hospitality.
Partner with People & Culture on recruitment, performance reviews, and talent development.

Financial Performance

Manage restaurant revenue, cost control, and productivity targets.
Analyze operational performance, including labor cost, beverage cost, and average spend.
Support initiatives that drive incremental revenue through programming, events, and partnerships.
Collaborate with finance and F&B leadership to ensure profitability and financial discipline.

Concept & Experience Development

Support the evolution of Sundara's dining concept and programming.
Work closely with marketing and PR to activate seasonal campaigns, events, and guest experiences.
Ensure alignment between brand storytelling, menu design, service rituals, and atmosphere.

Compliance & Standards

Ensure adherence to food safety, hygiene, and workplace safety standards.
Maintain compliance with company policies and local regulations.
Uphold Four Seasons values and service culture in all operational aspects.

Qualifications

Minimum 5 years of leadership experience in luxury hospitality or high-end restaurants.
Proven ability to lead large service teams in high-volume environments.
Strong understanding of restaurant financial performance and cost management.
Exceptional interpersonal and guest engagement skills.
Experience with beverage programs, beach club environments, or destination dining concepts is an advantage.
Fluency in English required; additional languages are beneficial.

Key Competencies

Luxury Service Excellence
Leadership & Team Development
Operational Discipline
Guest Engagement
Financial Acumen
Strategic Thinking
Adaptability in Dynamic Environments

What We Offer

Opportunity to lead one of Bali's most recognized beachfront dining venues
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
An opportunity to build a life-long career with global potential and a real sense of pride in work well done

The Management Level For This Position Is

Operations - Department Head

Only short-listed applicants will be notified.

Operations Manager - Sundara