Description

Overview:

Assists the Physical Security Manager in maintaining a safe and secure working environment by supervising and coordinating the activities of the security guard force. Ensure all security devices and security systems are working properly to minimize downtime. Investigate security breaches and incidents, providing timely reports to the Security Manager. Monitor adherence to security policies, procedures, and standards. Ensure compliance with audit requirements and immediately address any predetermined non-compliances.

Operations

Supervise and coordinate the activities of the security guard force to ensure smooth and efficient operations.
Ensure all guards are thoroughly trained and fully knowledgeable about the organization's security policies and procedures.
Monitor all security devices (CCTV cameras and access control devices) to ensure full functionality, minimize downtime, and manage preventive maintenance schedules.
Conduct thorough investigations into security breaches and incidents, providing timely reports to the Security Team Leader and Security Manager.
Perform annual physical security risk assessments to identify potential threats and vulnerabilities, and develop strategies to mitigate these risks.
Implement technology solutions, including automation and remote work tools, to enhance efficiency and reduce operational costs.
Efficiently manage and supervise resources to minimize waste and avoid unnecessary expenses, achieving significant cost savings.
Conduct monthly KPI reviews with the contracted security agency to assess performance and maintain standards.
Collaborate with vendors for the timely remediation of any malfunctioning security equipment and return to business as usual.

Administrative

Develop or maintain security policies and procedures to adapt to current organizational needs and industry standards.
Validate submitted vendor billings, ensuring correct billing and charges.
Maintain and update the inventory of all security devices, ID supplies and keys at assigned sites.
Ensure compliance with different audit requirements such as ISO27001, PCI-DSS, SOC2, HiTrust, and client requirements.
Maintain records of all security and safety-related activities, including training, inspections, and incidents.

Safety

Work directly with Facilities and Safety Team to maintain a safe work environment.
Conduct regular walkthroughs of the site to identify any hazards or anything that could harm employees and other personnel working on the site.
Attend regular TOSH committee meetings at each respective assigned site.
Ensure security personnel who are part of the ERT are well-trained and knowledgeable in emergency response.
Ensure security officers and guards are regularly trained in identifying safety hazards.
Assist or coordinate with Facilities and Safety Specialists in conducting safety investigations and HIRAC (Hazard Identification, Risk Assessment, and Control).

Other Tasks

Work with different teams/stakeholders such as IT/Network Administration, Facilities, and HR on matters related to physical security.
Attend meetings with security organizations (e.g., ASIS International) to stay informed on industry trends and benchmark best practices.
Perform other duties/tasks as assigned by the Security Manager.

Required skills + qualities (technical):

Bachelor's degree in Industrial Security Management, Criminology, Information Technology, Business Administration or any similar field.
3 - 5 years in a Security and Safety role, preferably with exposure to or experience working in a call center/BPO environment.
Skills and Competencies
Supervisory Skills: Competent in supervising the security guard force and coordinating their activities.
Knowledge of Security Systems: Knowledgeable in security systems such as CCTV cameras(Genetec), access control systems (LENEL OnGuard), and alarm systems.
Incident Management: Proficient in conducting investigations related to Safety and Security.
Risk Assessment: Ability to perform physical security risk assessments and develop mitigation strategies.
Vendor Management: Skills in collaborating with vendors for equipment and security guard force.
Systematic, highly organized; Time and project management skills.
Excellent written and oral English communication skills.

TELUS Values

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

We passionately put our customers and communities first
We embrace change and innovate courageously
We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Security Specialist