Company Description

Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture which offers exclusive experiences for ALL members, this magnificent resort provides 413 exquisite rooms, including 39 suites and villas, along with an array of resort facilities.

Indulge in a culinary journey at three restaurants and two bars, rejuvenate at Sofitel FITNESS and Sofitel SPA, and delight in the outdoor and indoor kids club. Additionally, the resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom. Discover the ultimate Art de Vivre at Club Millésime, where delectable cuisine, exquisite wines, and Balinese charm await.

Job Description

We are seeking a dynamic and experienced Assistant Front Office Manager to join our team in Sofitel Bali Nusa Dua Beach Resort. In this role, you will be responsible for ensuring the smooth operation of our Front Office Department, delivering exceptional service to our guests, and supporting the development of our staff.

Support the Front Office Manager in overseeing all Front Office operations
Ensure smooth and efficient check in and check out processes
Monitor daily room availability, occupancy levels, and room allocations
Supervise VIP arrivals, special attention guests, and group movements
Ensure compliance with brand standards, policies, and service procedures
Handle duty management responsibilities in the absence of the Front Office Manager
Address guest feedback, complaints, and service recovery situations professionally and promptly
Lead, motivate, and mentor Front Office team members
Support upselling initiatives to maximize room revenue and overall profitability
Ensure accurate reporting, including daily operational reports and shift summaries
Ensure adherence to health, safety, and security procedures

Qualifications

Minimum 3–5 years of experience in Front Office operations within a luxury hotel environment
At least 1–2 years in a supervisory role (Front Office Supervisor or Duty Manager preferred)
Strong knowledge of Front Office procedures, guest service standards, and Rooms Division operations
Excellent command of English, both written and spoken; additional languages are an advantage
Proficiency in Opera PMS or equivalent hotel management systems
Strong leadership and team management capabilities
Exceptional interpersonal and communication skills
Strong problem solving and decision making abilities
Detail oriented with strong organizational skills
Ability to work effectively under pressure in a fast paced environment
Well groomed and professional appearance reflecting Sofitel brand standards
Flexible to work shifts, weekends, and public holidays
High level of integrity, professionalism, and guest centric mindset