About The Opportunity

Product Loading Executive will manage a high performing product loading that have assigned. They will be responsible for the accurate load and maintenance of products in Discova's system and ensure that a one best way of load is followed through. This includes all product types, hotels, transfers, sightseeing day trips, pre-packaged tours, cruise etc. The role is suited to someone with a high attention to detail, experience in managing teams (including virtually) and an excellent communicator.

Responsibilities

Ensure load is done accurately and to the agreed one best way across the company to optimize output.
Review reporting requirements to assist in both accuracy of the load and analyzing data to improve efficiencies.
Manage workflow of incoming contracts, specials, and promotions to increase speed to market.
Uploading correct hotel & supplier rates, contracts & promotions into the system in a timely manner.
Ensure supplier contracts and promotions are loaded in a timely and accurate manner.
Responsible for training (face to face and virtually) on the load of products and any new process related to the load to team members but also other departments.
Taking direction from the Content and Connectivity Manager and Product Load Team Leader ensure that the load team support all connectivity projects.
Collaborate closely across departments to understand the full functionality of the systems used.
Create an inspiring team environment with an open communication culture. Lead by example in behaviour, attitude and performance.
Follow approved and updated loading policies and procedures
Ensure contract rates/information; promotional deals and allotment are updated accurately on all platforms: Tourplan/Webconnect/Tocco/Hotelhub
Thrive in an environment where the research, testing and implementation increases productivity and reduces risks and operating costs.
Be passionate about new learnings in a fun and interactive environment to make sure new learnings stick.
In this important role collaborate with the key business and technical business partners to successfully implement processes and outcomes within each project.
Provide timely and accurate information and excellent support to internal customers.
Professional and friendly in dealing with internal business and external suppliers.
Ensure that our customer needs are at the forefront of any decisions made.

SKILL AND ATTRIBUTES

High proficiency with Microsoft Office applications, notably excel.
Tourplan front and back office system/s knowledge (preferable)
Results Orientated.
Excellent communicator to a diverse range of people (team members, leaders).
High attention to details.
Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
Solution focused and great at problem solving.
Able to work independently and within a team assisting team members to help everyone achieve results.
Flexible rotating roster that may include late nights, weekends and early mornings and flexible with uncertainties/changing priorities and under pressure.
Willing to travel on business when required
Personally, aligned with Discova's company purpose and values

Essential Qualifications And Experience

3 years related work experience in travel/tour industry
Good command of both written and spoken English
Experience working in an environment requiring the transfer of complex information, including:
Capture of information, active listening etc
Dissemination of information via written communication
Exposure to travel systems such that there is an understanding of the complexities of global booking systems
Experience with large organisations and project environments
Experience working as a representative of a system, process, or business, such that the candidate can be authoritative on a subject to peers and senior management

About Us

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova's DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.

To learn more about Discova and our work perks click: https://bit.ly/4hEd88H

Get in touch now and Discova a world of possibilities!

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