Job Summary

Account Management/Key Accounts work focuses on medium to long-term planning and face-to-face selling of a variety of products, services and/or solutions across multiple lines of business for a defined group of existing clients including:

Developing medium to long-range sales plans and preparing strategies to protect, grow, and diversify the relationship with a defined group of existing customers
Identifying and managing interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities
Resolving problems and ensuring customers receive high quality customer service
Developing client retention and growth plans and strategies for developing profitable business with assigned accounts
Reviewing and reporting on customer retention, business opportunity and market trends Incumbents in this specialization may be selling directly to the ultimate purchaser or indirectly through channel partners. Incumbents matching to this specialization are compensated based on achievement of sales targets.

Job Responsibilities

Leadership Competencies

Work Standards
Continuous Improvement
Planning and Organizing
Coaching
Market Awareness
Building Positive Working Relationships
Decision Making
Continuous Learning
Customer Excellence

Technical Competencies

Channel, Partner and Account Management
Product Strategy and Road-mapping
Product Development and Lifecycle Management
Training and Talent Development (Commercial)
Customer Experience and Journey Design
Market and Competitive Intelligence
Portfolio and Project Management
Data Analytics and Revenue Insights
Governance, Risk and Stakeholder Communications
Go-to-Market and Launch Execution
Pricing, Commercial and Deal Structuring
Sales Operations and Enablement

Behavioral Expectations

Personality Traits

Internal Stakeholders

External Stakeholders

Service Sales Specialist Europe

CRM Product Marketing

Officer-Account Executive (Bali / Denpasar 2)

Product Marketing (CRM Product)

AVP-Fixed Data Product Mgmt