Company Description

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Set above Jimbaran Bay, Raffles Bali is a place of quiet grace where nature, space and service come together with ease. Spanning 23 hectares, with more than half preserved as greenery, the resort offers both ocean views and lush landscapes, a balance of openness and tranquillity. Recognised with many international awards, it is celebrated for its design, wellbeing philosophy and thoughtful service. Conveniently close to the airport and supported by an onsite heliport, the resort remains serene and secluded. Each of the 32 villas features a private pool and garden, shaped for light, breeze and calm. Guided by the Raffles Butlers, experiences unfold gently, from the Botanical Tour and Birds and Butterflies Watching to cultural activities that reflect the island's heritage. Here, time softens and every gesture is crafted with care, an invitation to experience Bali through the enduring grace of Raffles.

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

To provide professional spa treatments and excellent guest service while ensuring guest comfort, hygiene, and relaxation according to hotel and spa standards.

Key Responsibilities

Welcome guests warmly and professionally
Conduct consultation before treatment
Perform spa treatments according to SOP and brand standards, such as: Balinese massage, Aromatherapy massage, Body scrub, Facial treatment, Foot reflexology
Prepare treatment rooms before and after use
Ensure cleanliness, hygiene, and sanitation of spa equipment and areas
Maintain proper handling of oils, products, towels, and linens
Recommend suitable treatments or spa products to guests
Handle guest requests and concerns professionally
Maintain guest privacy and confidentiality
Ensure guest safety and comfort during treatments
Support spa operation during busy periods
Assist in stock checking and replenishment when required
Follow hotel grooming and hygiene standards
Comply with health, safety, and workplace regulations

Qualifications

Requirements

Minimum high school diploma or equivalent
Previous experience as Spa Therapist is preferred
Certified Spa Therapist is an advantage
Good massage and treatment skills
Good communication and interpersonal skills
Basic English communication preferred
Well-groomed and professional appearance
Able to work flexible shifts, weekends, and public holidays
Physically fit and able to stand for long periods

Competencies

Guest service oriented
Attention to detail
Teamwork
Professionalism
Time management
Positive attitude

Additional Information

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging

We celebrate our differences. We support each other and we always stand together.

Empowerment

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity

We build trust through mutual respect and being authentic.

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Daily Worker - Spa Therapist