Office Address: Cyber 2 Tower, 3rd Floor, Unit D1, Jl. H.R Rasuna Said Block X-5, Jakarta 12950, Indonesia

About the Role

We are seeking a detail-oriented and proactive Customer Service & Logistics Specialist to join our Indonesia team. In this role, you will be the key link between our customers, sales team, and logistics operations, ensuring seamless order-to-delivery execution. You will handle end-to-end customer service inquiries while managing the physical movement of goods and shipping documentation. This is an onsite position based in Jakarta, ideal for a meticulous problem-solver who thrives in a fast-paced environment.

Primary Responsibilities

Customer Service

Process and fulfill sales orders accurately and efficiently using Oracle ERP system
Monitor backorder status and provide timely updates to Sales and customers
Serve as the primary point of contact for customer inquiries regarding product pricing, lead times, and order status
Collaborate with internal teams (Sales, Finance, Quality) to coordinate deliveries, resolve quality issues, and process goods returns
Coordinate with Finance department on customer payments and issue credit notes as needed
Support internal and external audit requests by maintaining organized records
Maintain accurate filing of invoices and all sales-related documentation
Communicate effectively with both Bahasa Indonesia and English-speaking customers

Logistics & Shipping Coordination

Liaise with freight forwarders to manage import/export arrangements and ensure timely delivery of shipments
Prepare, review, and handle full sets of shipping documentation with high attention to detail
Track shipments proactively and resolve any logistics issues that arise
Ensure compliance with international shipping regulations and customs requirements
Support incoming shipments by verifying physical goods and placing them in designated locations
Assist with outbound shipments, including picking, packing, and generating shipping instructions
Generate shipping instructions and process invoicing within Oracle ERP system
Perform other ad-hoc duties as assigned by Supervisor

Qualifications & Requirements

Must-Have

1–2 years of relevant experience in a hybrid role involving both customer service and logistics/shipping documentation
Hands-on experience with Oracle ERP systems (order processing, invoicing, tracking)
Proficiency in Microsoft Office applications (Excel, Outlook, Word)
Strong communication skills in both Bahasa Indonesia and English (verbal and written)
Meticulous with strong attention to detail, especially in documentation
Ability to manage multiple tasks and thrive in a fast-paced environment
Positive mindset and a strong team player
Quick learner who can adapt to new processes and systems

Nice-to-Have

Working knowledge of Incoterms
Familiarity with international shipping regulations and customs requirements

Why Join Fluke

Be part of a global leader in reliable, innovative testing and measurement solutions
Work in a collaborative, supportive team environment
Opportunities for professional growth and development

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